### Critical Thinking

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This 8 hour course will give participants some practical tools and hands-on experience with critical thinking and problem solving. (Course Outline).

The cost of this 8 hour instructor-facilitated course is $100 US. ### Critical Elements of Customer Service While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This 16 hour course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. (Course Outline). The cost of this 16 hour instructor-facilitated course is$150.00 US.

This one‐day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now. (Outline)

https://talentdevelopmentinstitute.com/pluginfile.php/156/mod_resource/content/1/Actual/Outline.pdf

### Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This 16 hour training will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

https://talentdevelopmentinstitute.com/pluginfile.php/1255/mod_resource/content/1/Actual/Outline.pdf

### Skills for the Administrative Assistant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This 16 hour workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you. (Outline)