Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This 16 hour workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.  (Course Outline) The cost of this course is $150.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This 16 hour course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. (Course Outline). The cost of this 16 hour instructor-facilitated course is $150.00 US.
Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This 8 hour course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.  The cost of this 8 hour instructor-facilitated course is $100.00 U.S.
This 8 hour course is designed to teach individuals about conflict resolution. There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.  (Course Outline). The cost of this 8 hour instructor-facilitated course is $100.00 U.S.
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. (Course Outline)